Support Worker - WestCare Centre
About the role – Multiple Casual Positions Available!
Join the WestCare Centre team as a Support Worker and make a real impact in the lives of people experiencing homelessness, hardship, and social isolation. WestCare Centre is a welcoming community hub in the heart of the city, providing meals, hygiene facilities, and access to housing and health services. In this hands-on role, you will build trust with clients, offer practical support and referrals, assist with outreach, and help maintain a safe and respectful environment. It’s a dynamic, people-focused role where every interaction contributes to someone's wellbeing and stability. Bring your compassion, resilience, and commitment to creating positive change.
Key responsibilities will include, but will not be limited to:
- Build rapport with clients and provide brief support, referrals, and advocacy based on their needs.
- Assist with outreach to rough sleepers, offering information, assessments, and support to access housing and health services.
- Monitor client behaviour to ensure a safe and welcoming environment at the Centre.
- Support daily operations, including cleaning, meal service, and maintaining service standards.
About you:
You are a compassionate and resilient individual with a strong commitment to supporting people experiencing homelessness and disadvantage. You have excellent interpersonal and communication skills, with the ability to build trust and engage respectfully with people from diverse backgrounds. Your understanding of trauma-informed care, along with your ability to stay calm under pressure, allows you to effectively manage challenging behaviours. You work well both independently and as part of a team, bringing empathy, reliability, and a non-judgemental approach to every interaction.
You will also have the following skills and experience:
- Certificate IV in Community Services or similar
- Extensive relevant experience will be considered in lieu of qualification
- Demonstrated understanding of issues relating to people who have experienced homelessness and marginalisation
- Experience in providing services to marginalised people experiencing homelessness, addiction or mental health issues.
Why work with us?
BaptistCare offers a supportive and flexible workplace where your growth is valued, your ideas are encouraged, and your work makes a genuine difference.
You’ll also receive:
- A competitive salary on the SCHADS Award (Level 2) + super
- Salary packaging in addition to increase your take home pay
- A corporate health plan with BUPA offering discounted health insurance
- Employee Assistance Program
- Support cultural and community obligations, including up to five days Paid Cultural Leave
About us:
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.
All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.
BaptistCare – Inspired by Jesus to champion care for all.
Recruitment Agencies Please note: This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted.